A public transport provider sought expertise to lead a sales reorganization initiative. Key challenges included modernizing sales channels, such as vending machines and service points, eliminating cash payments, and reducing paper distribution. Additional needs involved understanding distribution costs and designing a new mobility terminal concept to improve customer access.

expertpowerhouse provided a consultant with specialized knowledge in public transport sales and distribution. The consultant contributed strategic insights and hands-on expertise to prepare a comprehensive plan for the client's participation application. The consultant also supported the project team with reorganization strategies, focusing on transitioning to digital payment methods and optimizing service point operations.

As a result, the public transport provider was well-prepared for their participation application and received valuable input on sales channel reorganization. The project laid a foundation for enhanced service efficiency, reduced costs, and improved customer experience in public transport sales.